The Short Version: We collect only what we need to provide our services. We never sell your data. We never share it with advertisers. Your conversations and personal information stay private. Full stop.
Introduction
Privacy is core to how we built SICKLIEST. This policy explains what information we collect, how we use it, and how we protect it. We've tried to keep it readable while still covering what you need to know.
By using our Services (including Remedy AI and other SICKLIEST applications), you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your email address, display name, and authentication credentials. If you sign in with Google or phone, we receive basic profile information from those services.
- Conversation Data: Messages you send to our AI services, including text and uploaded files (images, PDFs, documents).
- Profile Information: Optional information you add to your profile, such as organization name or preferences.
- Feedback: Any feedback, suggestions, or support requests you submit.
Information Collected Automatically
- Usage Data: How you interact with our Services, including features used and session duration.
- Device Information: Browser type, device type, and operating system.
- Log Data: IP address, access times, and referring URLs.
How We Use Your Information
We use your information to:
- Provide our Services: Process your requests, deliver AI responses, and maintain your account.
- Improve our Services: Analyze usage patterns to enhance performance and user experience.
- Communicate with you: Send service-related notifications and respond to your inquiries.
- Ensure security: Detect and prevent fraud, abuse, and security threats.
What We DON'T Do:
- We do NOT sell your personal information to third parties
- We do NOT share your data with advertisers
- We do NOT use your conversations to build marketing profiles
- We do NOT display targeted advertising
Record Retention
We retain your data only as long as necessary to provide our Services. Specifically:
- Account data is retained while your account is active.
- Conversation history is retained to provide continuity in your interactions.
- Usage data is retained for service improvement and troubleshooting.
You may request deletion of your account and all associated data at any time through your account settings. Upon deletion, your data is permanently removed from our active systems.
Data Sharing
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service Providers: We use third-party services (hosting, authentication, AI processing) that may process your data on our behalf. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, such as in response to a valid court order or government request. We will notify you of such requests when legally permitted.
- Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS)
- Secure authentication methods
- Access controls limiting who can access your data
- Regular security assessments
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Patient Rights
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Delete your account and associated data.
- Portability: Request your data in a portable format.
- Opt-out: Unsubscribe from marketing communications.
To exercise these rights, access your account settings or contact us through your Patient Portal.
Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, you may only use SICKLIEST through a parent or guardian's Care Network account.
If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please sign in to your account and contact us through your Patient Portal.
Last updated: December 29, 2025